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ask fibertime™

Quick answers.
Real help.

Everything you need to know about fibertime™ — connecting, vouchers, coverage and more.

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🔥 Most Asked ⚡ How It Works 🎟️ Vouchers 📶 Connecting 📺 Smart TV 📍 Coverage 🔋 Loadshedding
🔥

Most Asked

Instant answer
How do I get online right now?
Connect to @fibertime™ → go to fibertime.app → log in with your number → OTP → enter voucher. Done.
Instant answer
My internet isn't working
Check you're on @fibertime™ WiFi and your voucher is active. Still down? WhatsApp us →
Instant answer
Where do I buy a voucher?
At your local spaza, or on 1Voucher, Blu Voucher, Flash or OTT. No bank account needed.
Instant answer
How much does fibertime™ cost?
From R5 a day for one device. Unlimited internet. No contracts, no debit orders.
⚡

How It Works

What is fibertime™?
▾

fibertime™ is pay-as-you-go fiber internet for homes and communities across South Africa. No contracts. No debit orders. No credit checks. No installation fees.

When connected, your internet is completely unlimited — no data caps, no throttling. You buy days of access, not data bundles. Every home gets a free router and UPS battery installed.

How does it work, step by step?
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1
Sign upA fibertime™ rep comes to your door, or find our info desks in the community. Free.
2
Get installedFree router + UPS battery installed at your home. Usually a few days after sign-up.
3
Connect to @fibertime™Open WiFi settings and select @fibertime™.
4
Log inGo to fibertime.app, enter your cell number and verify with the OTP.
5
Buy a voucher and enjoyGet a voucher at the spaza or on 1Voucher / Blu Voucher / Flash / OTT. Enter the code — you're live.
What does "unlimited" actually mean?
▾

No data caps. No speed limits. No surprises at the end of the month. Stream, scroll, game, video call — all day, every day, for as many days as your voucher covers.

⚡ You buy days of access, not gigabytes. Your data is unlimited for every day your voucher covers.
🎟️

Vouchers & Pricing

How much does fibertime™ cost?
▾
Most popular
R5
per day
1 device. Full speed. Unlimited internet.
More devices
More
options
Add devices via fibertime.app. Ask us for options.
Sign-up cost
R0
installation
Free router + UPS battery. No installation fees. Ever.
No contracts. No debit orders. No credit checks. Pay only for the days you need.
Where do I buy a voucher?
▾

At your local spaza shop or through any of these — no bank account needed:

1Voucher Blu Voucher Flash OTT Spaza shop

Once you have the code, go to fibertime.app, log in, and enter it to activate your days.

What happens when my voucher runs out?
▾

You simply go offline. No penalty. No charge. No contract to cancel. When you're ready to come back, buy a new voucher and enter it at fibertime.app — your account and devices stay exactly as you left them.

My voucher code isn't working. What do I do?
▾

Check you've entered the code correctly (it's case-sensitive) and that you're connected to @fibertime™ and logged into fibertime.app. Still not working? WhatsApp us with your code and cell number.

📶

Getting Connected

How do I connect for the first time?
▾
1
Open WiFi settingsSelect @fibertime™ from your list of networks.
2
Go to fibertime.appOpen your browser and go to fibertime.app.
3
Log in with your numberEnter your cell number and verify with the OTP sent to you.
4
Enter your voucher codeType your code to activate your days.
5
You're onlineStream, browse, enjoy.
Can I connect more than one device?
▾

Yes — phones, tablets, laptops, Smart TVs, gaming consoles. Anything with WiFi works.

To add a device: fibertime.app → Menu → My Devices → Add Device. Link a voucher to it and it's online.

Will my neighbour be able to use my data?
▾

No. Your fibertime™ account is linked to your cell number only. Even if someone connects to the same router, they cannot access your account, your voucher, or your devices. You're in full control.

📺

TV Not Connecting to @fibertime™?

Follow these 9 steps to get your Smart TV connected and streaming.

1
Check Date & Time (super important)
  • Wrong time = no connection
  • TV Settings → Date & Time
  • Set to Automatic / Network Time
  • Restart the TV
2
Connect to @fibertime™
  • Open TV Settings → Network / Wi-Fi
  • Select and connect to @fibertime™
3
Open the TV pairing screen
  • If it doesn't pop up, open the TV browser
  • Go to www.fibertime.tv
  • Still nothing? Restart TV, reconnect and try again
4
Check the pairing screen
  • You should see a QR code and a TV pairing code
  • If not, refresh or reopen fibertime.tv
5
Pair with your phone
  • Scan the QR code on your phone, or
  • Go to fibertime.tv/pair
  • Phone needs internet access to pair
6
Sign in
  • Enter your cell number
  • Use the OTP / PIN
  • Didn't work? Check signal and request a new OTP
7
Enter the TV code
  • Type the TV pairing code from the TV into your phone
  • If expired → refresh the TV screen and try again
8
Add a voucher
  • No voucher = no internet
  • Assign an existing voucher or buy a new one
9
Final check ✅
  • Can the TV browse or stream?
  • YES → You're live. Enjoy!
  • NO → Restart TV, wait 1–2 mins and try again
Still stuck? Our team is on WhatsApp 24/7 — chat to us on 078 886 1090
📱

Devices & Router

Can I take my router when I move house?
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Your router is linked to your current address and can't be moved. If you move to a community where fibertime™ is active, WhatsApp us and we'll get you set up at your new address.

Can I pause fibertime™ and come back later?
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Yes. fibertime™ is pay-as-you-go — if you don't top up, nothing happens. No penalty, no charge. When you're ready to reconnect, just buy a new voucher. Your account stays exactly as you left it.

Can I use fibertime™ when I travel?
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fibertime™ is a fiber-based service — you need to be in a fibertime™ zone to connect. You can use it anywhere in your community where you see @fibertime™ in your WiFi settings, but it can't travel with you outside of coverage areas.

📍

Coverage & Installation

43 townships across South Africa Click a marker to see the area name
Is fibertime™ available in my area?
▾

fibertime™ is live across townships in Cape Town, Johannesburg, Pretoria and other major cities — and expanding fast. WhatsApp us with your address or community name to check coverage.

How do I sign up to get fibertime™?
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  • Sign up when a fibertime™ rep knocks on your door
  • Find our info desks in the community — we announce new street rollouts there
  • WhatsApp us to register your interest and we'll add you to the list
📣 Follow fibertime™ on social media for rollout updates in your community.
How long does installation take?
▾

Once signed up, installation is scheduled based on your street's rollout plan — usually a few days. You'll get a free router and UPS battery. No fees. No costs.

🔋

Loadshedding & Downtime

Does fibertime™ work during loadshedding?
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Yes. Every fibertime™ home gets a free UPS battery with the router. Keep it plugged in at all times — it charges when power is on and keeps you online for up to 6 hours during a power cut.

My internet is down and it's not loadshedding. What do I do?
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  1. Confirm your device is connected to @fibertime™ (not mobile data)
  2. Check your voucher is still active at fibertime.app
  3. Toggle WiFi off and back on on your device
  4. Check your router has power and the lights are on

Still down? Our team is on WhatsApp 24/7.

Still need help?
We're here.

Our team is on WhatsApp 24 hours a day, 7 days a week.

WhatsApp Logo Chat on WhatsApp: 078 886 1090